Each health coach is supported by a triage registered nurse (RN) who validates potential intervention opportunities by reaching out to patients, gathering information and health history. The triage RN communicates this information to the practice for physician review. This streamlined process enhances communication between the patient and provider, ensures timely responses, and helps bridge gaps within the healthcare system.
Your practice has the flexibility to define the specific thresholds at which Midwest should contact patients. In addition, we can tailor these parameters on an individual basis to meet the unique clinical needs of each patient. This ensures personalized, responsive care aligned with your practice’s preferences and the patient’s condition.
Receive timely and relevant updates directly within your own EMR system. Our triage nurses document and share detailed feedback on patient telephone encounters, vital sign history, and both weekly and monthly trends—ensuring seamless communication and continuity of care.
Remote monitoring goes beyond identifying outlier data and notifying the physician. Our clinical team is committed to building trusting relationships with patients, creating a foundation where individuals feel comfortable reporting symptoms or concerns directly to their dedicated health coach.
This proactive approach supports early symptom recognition, timely intervention, and reduces hospitalizations. In addition to routine monthly check-ins, our clinicians reach out whenever readings fall outside of established parameters or deviate from a patient’s typical trends. This is how healthcare should work—personalized, responsive, and centered around the patient.